中文版        ENGLISH

FAQ

> Service > FAQ
Operator does not operate from either wall control or transmitter
1、Does operator have electric power? Plug a lamp into the electric outlet to see if lamp turns on. If not, check fuse box or circuit breaker ( some outlets are controlled by wall switch).
2、Have you disengaged all locks on door? If not, do so.
3、The garage door spring may be broken. Have it replaced by a professional garage door technician.
4、Has snow or ice built up under door? Door may be frozen to ground. Remove any restrictions.
Door does not open completely
1、Is something obstructing the door? Remove obstructions only after ensuring door area is free of persons, pets, and any other objects.
2、If the door has been working properly but now doesn't open all the way, reset the close travel limit or/ and increase the down force.
Door does not close completely
1、Is something obstructing the door or in the path of the photo eye sensors? Remove obstructions only after ensuring door area is free of persons, pets, and any other objects.
2、If door has been working properly but now doesn't close all the way, reset the close travel limit or/ and increase the down force.
Door opens but will not close at all
1、Check photo eye sensor wires, connections to the operator terminals
2、Increase force in down direction.
Door reverses for no apparent reason
1、Check photo eye sensor wires, connections to the operator terminals
2、Is something obstructing the door? Pull emergency release knob and open door manually. If it is unbalanced or broken, call for professional garage door service.
3、Clear ice or snow from garage floor area where garage door closes.
4、If door reverses from fully closed position, decrease travel limits
5、Review and increase force adjustment setting for down travel
Operator strains or maximum force is needed to operate door
Door may be out of balance or springs are broken. To check balance, close the door and use emergency release knob to disconnect trolley. Open and close door manually. A properly balanced door will hold itself halfway open while being supported entirely by its springs. If it does not or the spring is broken, call for professional garage door service. DO NOT increase the force to the operator to compensate for unbalanced or damaged door.
Operator does not move the door at all
1、Door may be locked with a manual door lock. Remove any manual door locks
2、Springs are broken or door is out of balance
Operator won't work due to power failure
Use the emergency release knob to disconnect trolley. Door can be opened and closed manually. When power is restored, reconnect trolley and resume automatic operation of door.

Dalian Seaside Door Controlling System Co.,LTD. All rights reserved Naite.com.cn 辽ICP备08103424号

Tel:86-411-86420073/86420083/86420093  Fax:86-411-86420044  Email:export@seaside.net.cn